Privacy Policy
Last updated: December 2024
Kindo ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and web platform (collectively, the "Service").
1. Information We Collect
1.1 Personal Information
We may collect personal information that you voluntarily provide when using our Service, including:
- Account Information: Name, email address, and password when you register
- Profile Information: Additional details you provide such as nursery preferences
- Payment Information: Subscription and billing details processed through Google Play or Apple App Store
1.2 Camera and Photo Access
Our mobile app requests access to your device's camera and photo library for the sole purpose of:
- Capturing images of childcare receipts and invoices for expense tracking
- Selecting existing receipt images from your photo library
We do not access your camera or photos for any other purpose.
1.3 Automatically Collected Information
When you use our Service, we may automatically collect:
- Device information (device type, operating system)
- App usage data and analytics
- Error logs and diagnostic information
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Service
- Process your childcare receipts and calculate cashback rewards
- Manage your subscription and process payments
- Send you important updates about your account and our Service
- Respond to your enquiries and provide customer support
- Detect, prevent, and address technical issues or fraud
- Comply with legal obligations
3. Data Storage and Security
Your data is stored securely using industry-standard encryption and security practices. We use trusted third-party service providers including:
- Supabase: For secure database storage and authentication
- RevenueCat: For subscription management (payment processing is handled by Google Play/Apple)
- OpenAI: For receipt text extraction (OCR) - receipt images are processed but not retained by OpenAI
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: With trusted third parties who assist in operating our Service
- Employer Portal: If you join through an employer scheme, limited information may be shared with your employer for benefit administration
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
5. Your Rights
Under UK GDPR, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your data ("right to be forgotten")
- Portability: Request transfer of your data to another service
- Object: Object to certain processing of your data
- Withdraw Consent: Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us at the details below.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our Service. We may retain certain information as required by law or for legitimate business purposes such as resolving disputes and enforcing our agreements.
7. Children's Privacy
Our Service is not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at :
- Email: info@kindoapp.com
- Website: https://www.kindorewards.com
This Privacy Policy applies to the Kindo mobile application (available on iOS and Android) and the Kindo employer web portal.